Terms Of Service

TERMS OF SERVICE

This website is operated by Mitrayah. Throughout the site, the terms “we”, “us”, and “our” refer to Mitrayah. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service ("Terms"), including additional terms, policies, and notices referenced here or available by hyperlink.

These Terms apply to all users of the site — including browsers, vendors, customers, merchants, and content contributors. Please read them carefully before using our website. If you do not agree to these terms, you may not access the website or use any services.

We may update these Terms at any time by posting changes to our website. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By using this site, you confirm you are at least the age of majority in your state or province of residence or have given us consent to allow any minor dependents to use this site.

You agree not to use our products for any illegal or unauthorized purpose or to violate any laws in your jurisdiction. Any violation will result in the termination of services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You understand that your content (excluding credit card info) may be transferred unencrypted and involve transmission over networks or changes to meet technical requirements.

You agree not to reproduce or exploit any portion of the service without our express written permission.

SECTION 3 - ACCURACY OF INFORMATION

We do our best to ensure accuracy, but we’re not responsible if information on this site is not complete or current. Use it at your own risk. We may modify the content at any time without obligation to update.

SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES

Prices and services are subject to change without notice. We may discontinue or change any service at any time, without liability.

SECTION 5 - PRODUCTS & SERVICES

Some items may be exclusively available online and have limited quantities. Colors and product images may vary depending on your device display.

We may limit product sales by person, region, or jurisdiction. Descriptions and pricing may change at any time. We also reserve the right to discontinue products.

We don’t guarantee the quality of products will meet your expectations.

SECTION 6 - BILLING & ACCOUNT ACCURACY

We may refuse any order and limit or cancel quantities. If your order is modified, we’ll notify you via the provided contact details.

You agree to provide accurate, current billing and account information for all purchases and keep it updated.

Please review our Return & Refund Policy for more.

SECTION 7 - THIRD-PARTY TOOLS

We may offer third-party tools “as is” without warranties or control. Use them at your own risk. New services or features will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Third-party links on our site are not under our control. We are not responsible for their content or services and advise reviewing their policies before engaging with them.

SECTION 9 - USER COMMENTS & FEEDBACK

Any ideas, feedback, or submissions you provide may be used by us freely and without obligation to you. We are not responsible for comments posted by you or others.

You agree not to post anything unlawful, offensive, or in violation of any rights.

SECTION 10 - PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS & INACCURACIES

Occasionally, our site may contain errors related to product details, pricing, availability, or shipping. We reserve the right to correct these without prior notice.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or content for any unlawful purpose or to harm others. This includes violating rights, uploading malicious code, or interfering with the website’s security. We may terminate service for any violation.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. You agree that use of our service is at your own risk.

All services and products are provided "as is" without any warranties. We are not liable for damages arising from the use of the service or products, except as required by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold Mitrayah and its team harmless from any claim or demand arising from your violation of these Terms or any law.

SECTION 15 - SEVERABILITY

If any part of these Terms is deemed unenforceable, the remaining provisions will still apply.

SECTION 16 - TERMINATION

These Terms remain effective until terminated by either you or us. We may terminate your access if you violate these Terms.

SECTION 17 - ENTIRE AGREEMENT

These Terms, along with any policies posted by us, represent the full agreement between you and Mitrayah regarding use of the site and services.

SECTION 18 - GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of India.

SECTION 19 - CHANGES TO TERMS

We may update these Terms at any time. Please check this page periodically for changes.

SECTION 20 - CONTACT INFORMATION

For questions regarding the Terms, contact us at support@mitrayah.com.

SECTION 21 - CASH ON DELIVERY ORDERS

We reserve the right to cancel any Cash on Delivery orders that are unconfirmed or if the delivery location is non-serviceable for COD.

SECTION 22 - POLICY UPDATES

We may update our Terms and policies without notice. The latest version will always be posted here.